It is our goal that your plant arrives in excellent condition, which is why we take great care to ensure quality packaging.  Inspect your package and plant immediately upon delivery. Should your order arrive damaged, email photos of your damaged order to orders@plantluxxe.com along with the order number within 24 to 48 hours of receiving the delivery. We must receive the emailed photos and information within this time frame to process your claim. We will happily replace your order or issue a credit for irreversibly damaged plants and pots.  Please note that shipping charges are non-refundable.

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We always want you to be happy with your purchase, if for any reason you are not satisfied, we are here to help!  Returns are reviewed on a case-by-case basis. If you are not satisfied with your purchase, please email us within 24 to 48 hours to orders@plantluxxe.com. Be sure to follow the care instructions included with your purchase. Please note we are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or incorrect delivery information.